TheClubhouse Privacy Policy

At TheClubhouse, we take your privacy seriously and are committed to protecting the personal data you share with us when you play, deposit, or communicate with our team. This Privacy Policy explains how we collect, use, store and share your information, and what choices you have regarding your personal data. By creating an account or using our services, you agree to the practices described below.

Who We Are

The Clubhouse Casino is operated by Novatrix SRL, a company incorporated under the laws of Costa Rica, registration number 3-102-893958, with a registered address at Province 03 of Cartago, County 07 of Oreamuno, Potrero Cerrado, Costa Rica. We hold an e-gaming licence issued by the Tobique Gaming Commission (licence number 0000002). Certain Paysafe transactions on our platform are processed by Tronabriz Limited, an independent payment processing partner. Wherever this policy refers to "we", "our" or "us", it refers to Novatrix SRL as the data controller responsible for TheClubhouse.

Information We Collect

We collect several categories of information to operate the clubhouse casino safely and provide you with the games, bonuses and support you expect from us.

• We gather registration details such as your name, date of birth, email address, phone number and country of residence when you sign up.
• We collect payment information, including card details, e-wallet identifiers or cryptocurrency wallet addresses, whenever you deposit or withdraw funds.
• We record identity verification documents, such as proof of address and government-issued ID, particularly for players depositing in BTC who must pass verification before play.
• We log your gameplay activity, including deposits, withdrawals, bonus usage and wagering history across our slots, live dealer and table games.
• We automatically collect technical data such as your IP address, device type, browser version and session logs whenever you use TheClubhouse casino login page or our mobile web platform.

How We Use Your Information

We use the data we collect for several legitimate purposes connected to running TheClubhouse. Our team relies on this information to verify your identity, prevent fraud, and ensure that only one account per person, household, IP address and device is active, in line with our terms. We also use your data to process deposits and withdrawals, calculate bonus wagering, manage our Clubhouse Points loyalty program, and communicate important updates, promotions or account notices. At TheClubhouse Casino, we may also use aggregated, non-identifiable data to improve our game selection, optimise our website performance, and tailor promotional offers such as our Welcome Package or Drops & Wins tournaments.

Cookies and Tracking Technologies

We use cookies and similar technologies to recognise returning players, remember your preferences, and keep your session secure while you browse The Clubhouse. Cookies also help us understand how visitors interact with our site, which pages are popular, and how we can improve navigation for players searching for the clubhouse casino app or checking the clubhouse casino bonus codes. You can manage or disable cookies through your browser settings, though doing so may affect certain features of our platform.

Sharing Your Data with Third Parties

We do not sell your personal information. However, we may share your data with trusted third parties who help us operate TheClubhouse casino, including:

• Payment processors such as Tronabriz Limited, card acquirers, e-wallet providers and CoinsPaid for cryptocurrency transactions.
• Game and live casino providers, including Ezugi and Playtech, who require limited account data to deliver live dealer sessions.
• Identity verification and anti-fraud service providers who assist us in confirming your age and identity.
• Regulatory bodies, including the Tobique Gaming Commission, and alternative dispute resolution providers such as EGIS, where required by law or in connection with a dispute.
• IT infrastructure and customer support tools that help us provide 24/7 live chat and email assistance.

We require all third parties to handle your data securely and only for the purposes we authorise.

International Data Transfers

Because we serve players internationally, your data may be transferred to and processed in countries outside your country of residence, including Costa Rica where our operations are based. We at TheClubhouse take appropriate contractual and technical safeguards to ensure that any international transfer of your personal data maintains a level of protection consistent with this policy, regardless of where the processing takes place.

Data Retention

We retain your personal data for as long as necessary to provide our services, comply with our legal and regulatory obligations, resolve disputes and enforce our agreements. Financial and identity verification records are typically kept for the period required by anti-money laundering regulations. Once retention is no longer required, we securely delete or anonymise your data.

Your Rights

Depending on your jurisdiction, you may have rights regarding the personal data we hold about you. These include the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your data, subject to our legal retention obligations.
• Object to or restrict certain types of processing.
• Withdraw consent where processing is based on consent.
• Lodge a complaint with a relevant supervisory authority.

To exercise any of these rights, you can contact our support team, and we will respond within a reasonable timeframe in accordance with applicable law.

Security Measures

We use industry-standard technical and organisational measures to protect your personal data from unauthorised access, alteration, disclosure or destruction. Our payment processing partners, including those handling Visa, Mastercard, Neteller, Skrill and cryptocurrency transactions, apply encryption and fraud-monitoring tools. While we work hard to safeguard your information across TheClubhouse Casino, no online platform can guarantee absolute security, and we encourage you to use strong passwords and keep your login credentials confidential.

Age Restrictions and Account Integrity

Our services are intended only for players who are at least 18 years old or the legal age in their jurisdiction, whichever is higher. We do not knowingly collect data from minors. If we become aware that a minor has registered an account with us, we will close the account and delete the associated data. We also monitor accounts to ensure compliance with our one-account-per-person policy across households, IP addresses and devices.

Restricted Jurisdictions

Real-money play through TheClubhouse is not available to residents of certain restricted countries, including but not limited to Afghanistan, Belarus, China, Cuba, Iran, Iraq, Israel, the Netherlands, Poland, Russia, the United Kingdom and the United States of America. If you access our services from a restricted location, we may be required to suspend your account and limit the processing of your data to compliance purposes only.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements or other factors. Any updates will be posted on this page, and continued use of TheClubhouse casino after changes take effect constitutes your acceptance of the revised policy.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, you can reach our support team through our Help Centre, by email at help@TheClubhouse Casino.com, or via live chat available 24/7. Unresolved disputes may also be escalated to EGIS, our independent alternative dispute resolution provider, at [email protected].