Our Responsible Gaming Commitment
At TheClubhouse Casino, we believe that entertainment should always stay fun, controlled and safe. As a licensed operator under the Tobique Gaming Commission (licence number 0000002), we take our duty of care seriously, and we've built a full suite of tools and safeguards to help every member of our community play responsibly. Here at TheClubhouse Casino, we want gaming to remain what it should be — an enjoyable pastime, never a source of stress or financial harm.
Why Responsible Gaming Matters to Us
We understand that for the vast majority of our players, gaming is simply a way to relax and have fun. But we also recognise that a small percentage of players may need extra support to keep their play in balance. The Clubhouse team is committed to giving you the information and tools necessary to stay in control, whether you're a casual player or a long-time member of our loyalty programme. We never encourage chasing losses, and we actively promote breaks, limits and self-awareness throughout your journey with us.
Age Verification and Account Security
Our TheClubhouse platform is strictly for adults. You must be at least 18 years old, or the legal age in your jurisdiction, to register and play. Only one account per person, household, IP address and device is permitted at any time. We carry out identity verification checks to confirm age and identity, particularly before withdrawals and for players depositing in cryptocurrency such as Bitcoin. These checks protect both our players and the integrity of our platform.
Welcome to The Clubhouse Casino, where account security and player protection go hand in hand. We do not permit the use of VPNs or proxy services to disguise a player's true location, as this undermines our ability to enforce responsible gaming measures, age restrictions and regional compliance rules fairly and accurately.
Tools We Offer for Safer Play
We at TheClubhouse Casino provide a range of practical tools that let you set your own boundaries. These features are available directly through your account settings, and our support team is always ready to help you activate them.
Deposit Limits
You can set daily, weekly or monthly deposit limits to control exactly how much money enters your account. Once a limit is reached, no further deposits will be processed until the period resets. If you wish to increase a limit, we apply a cooling-off period before the change takes effect, giving you time to reconsider.
Loss Limits
Alongside deposit limits, you can also cap the amount you're willing to lose over a set timeframe. This gives you an additional layer of control beyond simply limiting deposits, helping you track your actual gaming outcomes.
Session and Wagering Limits
Our The Clubhouse account managers can help you configure session length limits or maximum wagering amounts per session, so you always know when it's time to step away.
Reality Checks
We can enable periodic reality check notifications that pop up during play, reminding you how long you've been active and how much you've wagered. These simple reminders help keep your session grounded in real time.
Time-Outs and Self-Exclusion
If you need a short break, you can request a time-out for a period of 24 hours, seven days, or longer. For players who need a more permanent solution, TheClubhouse's self-exclusion process allows you to close your account for six months, one year, or an indefinite period. During self-exclusion, we will not send marketing communications, and reactivation requires contacting our support team after the exclusion period ends.
| Tool | Purpose | How to Activate |
|---|---|---|
| Deposit Limits | Control money added to your account | Account Settings or Support |
| Loss Limits | Cap losses over a chosen period | Account Settings or Support |
| Time-Out | Short-term break from play | Account Settings or Support |
| Self-Exclusion | Long-term or permanent account closure | Contact Support Directly |
| Reality Checks | On-screen play reminders | Account Settings |
Support Organisations We Work With
Choose The Clubhouse Casino for a safer gaming journey, backed by cooperation with independent bodies dedicated to gambling harm prevention. We encourage anyone who feels their play is becoming difficult to control to reach out to specialised organisations offering free, confidential advice. These include international helplines and national support services, many of which offer live chat, telephone support and self-assessment tools. Our own support staff can point you toward the most relevant service for your region and language.
Restricted Regions and Fair Access
Our TheClubhouse Casino support team is available 24/7, but access to real-money play is not offered everywhere. Players from certain countries, including the United Kingdom, the United States, Russia, Poland, the Netherlands and several others, cannot register or wager with us due to local regulatory restrictions. We maintain these exclusions to comply with licensing obligations and to ensure that our responsible gaming framework is enforced consistently across every market we do serve.
At The Clubhouse Casino, you'll find that bonus eligibility also varies by region — for example, players in Sweden do not receive promotional bonuses, and Finnish players are excluded from the welcome package and no-deposit free spins, in line with local regulations designed to limit gambling-related marketing. For full details on current offers, see our TheClubhouse bonus page.
Alternative Dispute Resolution
We built TheClubhouse Casino platform with transparency and fairness in mind. If you ever feel a dispute has not been resolved satisfactorily through our internal support channels, you have the right to escalate the matter to EGIS, our independent alternative dispute resolution provider, at [email protected]. This ensures every player has access to an impartial review outside of our own team.
Getting Help When You Need It
- Live Chat: Available 24/7 directly on our website
- Email Support: help@TheClubhouse Casino.com
- Personal Account Manager: Available for eligible players
- Help Centre: Self-service articles on our site
- ADR Disputes: [email protected]
Registering with Responsible Play in Mind
When you join us, we make it simple to set your preferences from day one. Getting started is easy with the quick TheClubhouse login process.
- Visit our website and click Sign Up
- Enter your personal details and confirm you are 18 or older
- Verify your email address
- Complete identity verification when prompted
- Visit your account settings to set deposit, loss or session limits before you start playing
FAQ
How do I set a deposit limit at The Clubhouse Casino?
You can set a deposit limit directly in your account settings, or contact our support team who will apply it for you within minutes.
Can I reduce my limits immediately?
Yes, reducing a limit takes effect immediately. Increasing a limit requires a short cooling-off period before the new amount applies.
What happens during self-exclusion?
Your account is closed for the period you choose, you will not receive marketing emails, and you will be unable to log in or deposit until the exclusion period has ended and you've contacted our team to confirm reactivation.
Is there a minimum age to play at TheClubhouse Casino?
Yes, you must be at least 18 years old, or the legal gambling age in your country, whichever is higher.
Are VPNs allowed?
No. We do not permit the use of VPNs or similar tools to mask your location, as this interferes with our ability to apply responsible gaming and regulatory safeguards accurately.
Where can I get free, confidential advice about gambling?
Our support team can direct you to independent national and international helplines that specialise in gambling support, available at no cost and in confidence.
Content updated: September 08, 2026